Returns & Exchanges
At Alias Mae, we want you to be completely satisfied with your purchase. If your new footwear isn't quite right, we offer returns on all full-priced items within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn shoes in their original designer box and secure them inside a protective shipping carton to ensure they arrive in perfect condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized postage location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund or store credit will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing